Senior System Supporter
- Research & Development
- Denmark - Søborg
Are you interested in working with Clinical IT Systems? Do you want to be a key player in the link between end users and the system? Do you like a challenging and rewarding workplace? Do you like having a broad and daily contact with colleagues and users from around the globe?
About the department
Then a role in the Clinical system management department of 28 functional system supporters is for you. Clinical Systems Management is responsible for ensuring support to users and super users, development of processes and systems that Novo Nordisk use for collecting and processing data for our clinical trials. Our department is working closely with internal as well as external partners. We are seeking a new colleague to take up a position as senior system supporter for IMPACT. The working place will be our office building in Søborg.
The Job
collecting and processing data for our clinical trials. Our department is working closely collecting and processing data for our clinical trials. Our department is working closely IMPACT is a global Web-based IT system, used by Novo Nordisk HQ and affiliates to administer and track clinical trials and observational studies. The daily functional support for 1000 employees in 55 countries is taken care of by a team of 3 persons in Clinical Systems Management.The system supporters in the Clinical Systems Management dept. are primarily responsible for functional support via creation of support material (user guides, toolboxes), SOP’s, process development, functionality testing and IT strategy input. It is expected that you can handle all trial related documentation as well as have a strong understanding of how GCP data must be handled.
Some travel-activity is a natural part of meeting and training the IMPACT users around the world.
We truly work as a team in serving our customer’s needs, and the work covers:
Support in setting up new trials and maintaining running trials
Trouble shooting/Problem solving
Training of new users in HQ and affiliates
Updating documentation, manuals and web-sites
Testing system updates/new releases
Participation in ad hoc projects
Qualifications
You have a B.Sc. or M.SC within IT, natural sciences or other relevant degree and extensive knowledge and experience from the Pharma industry, GCP knowledge. Knowledge of testing IT to comply with regulatory requirements is a benefit. You must be an extrovert person with some experience in conducting clinical trials and insight in the NN standard business processes. Several different profiles could fit the job, e.g. you could have experience from the trial management area, IT support or maybe monitoring/end-user perspective. Regardless you have excellent overview and coordination skills. You have attention to detail and you thrive doing careful meticulous work. You are capable of working independently, taking responsibility and showing initiative. Furthermore you must have flair for and interest in the technical sides of database-systems, a quality mindset, and interest in solving other people’s problems.Since most of the daily contacts are with affiliate users, English spoken and in writing is a must. Relevant experience in dealing with clinical IT systems in the pharmaceutical industry is preferred. You will be offered a competitive remuneration package together with on-going training and development in a professional and supportive working environment.
At Novo Nordisk, we strive for excellence. As a world leader in diabetes care and a major player in haemostasis management, growth hormone therapy and hormone replacement therapy, we offer our employees opportunities for continuous growth
Contact
For further information, please contact Henrik Lynge at +45 3075 7318 or Sofie Castella at +45 3079 7342.
Deadline
15 September 2013.
- Research & Development
- Denmark - Søborg
Are you interested in working with Clinical IT Systems? Do you want to be a key player in the link between end users and the system? Do you like a challenging and rewarding workplace? Do you like having a broad and daily contact with colleagues and users from around the globe?
About the department
Then a role in the Clinical system management department of 28 functional system supporters is for you. Clinical Systems Management is responsible for ensuring support to users and super users, development of processes and systems that Novo Nordisk use for collecting and processing data for our clinical trials. Our department is working closely with internal as well as external partners. We are seeking a new colleague to take up a position as senior system supporter for IMPACT. The working place will be our office building in Søborg.
The Job
collecting and processing data for our clinical trials. Our department is working closely collecting and processing data for our clinical trials. Our department is working closely IMPACT is a global Web-based IT system, used by Novo Nordisk HQ and affiliates to administer and track clinical trials and observational studies. The daily functional support for 1000 employees in 55 countries is taken care of by a team of 3 persons in Clinical Systems Management.The system supporters in the Clinical Systems Management dept. are primarily responsible for functional support via creation of support material (user guides, toolboxes), SOP’s, process development, functionality testing and IT strategy input. It is expected that you can handle all trial related documentation as well as have a strong understanding of how GCP data must be handled.
Some travel-activity is a natural part of meeting and training the IMPACT users around the world.
We truly work as a team in serving our customer’s needs, and the work covers:
Support in setting up new trials and maintaining running trials
Trouble shooting/Problem solving
Training of new users in HQ and affiliates
Updating documentation, manuals and web-sites
Testing system updates/new releases
Participation in ad hoc projects
Qualifications
You have a B.Sc. or M.SC within IT, natural sciences or other relevant degree and extensive knowledge and experience from the Pharma industry, GCP knowledge. Knowledge of testing IT to comply with regulatory requirements is a benefit. You must be an extrovert person with some experience in conducting clinical trials and insight in the NN standard business processes. Several different profiles could fit the job, e.g. you could have experience from the trial management area, IT support or maybe monitoring/end-user perspective. Regardless you have excellent overview and coordination skills. You have attention to detail and you thrive doing careful meticulous work. You are capable of working independently, taking responsibility and showing initiative. Furthermore you must have flair for and interest in the technical sides of database-systems, a quality mindset, and interest in solving other people’s problems.Since most of the daily contacts are with affiliate users, English spoken and in writing is a must. Relevant experience in dealing with clinical IT systems in the pharmaceutical industry is preferred. You will be offered a competitive remuneration package together with on-going training and development in a professional and supportive working environment.
At Novo Nordisk, we strive for excellence. As a world leader in diabetes care and a major player in haemostasis management, growth hormone therapy and hormone replacement therapy, we offer our employees opportunities for continuous growth
Contact
For further information, please contact Henrik Lynge at +45 3075 7318 or Sofie Castella at +45 3079 7342.
Deadline
15 September 2013.