Requisition ID 44661BR<br/>Title Sr. Manager - Patient Support Programs<br/>Job Category Finance & Auditing<br/>Job Description Purpose:<br/><br/>Accountable for the strategic development and execution of inline and future brand reimbursement support programs to ensure Novo Nordisk’s commitment of patient-centered care as well as fostering relationships with both patients and health care professionals. Works closely with Marketing, Managed Markets and Commercial Effectiveness to establish and monitor the brand forecast and access performance for patient reimbursement support programs. Aligns messaging, support, and approach across supported brands ensuring appropriate targeting and organizational approach around related patient support programs.<br/><br/>Relationships<br/><br/>Reports to the Director, NNI Patient Support Programs. Works closely with Sales, Marketing, Finance, Customer Call Center, Commercial Effectiveness, Field Force Execution, Supply Chain, Procurement, Public Affairs, Public Policy, Managed Markets, Regulatory, Legal, IT, Trade, Product Safety and Compliance. External relationships include affordability program vendors. Presents analysis and dashboards to Brand colleagues and senior management to share results.<br/><br/>Essential Functions<br/><br/>OPERATIONAL MANAGEMENT & BUSINESS SUPPORT<br/><br/>* Directs key business partnerships with vendors, including but not limited to prior authorization support vendors, call center and hub.<br/>* Directs brands in development and implementation of reimbursement support services. This includes prior authorization support programs that will be operationalized by call center/hub.<br/>* Oversee existing patient support program day to day operations with a focus on operational excellence in support of appropriate patient needs.<br/>* Lead design, implementation and ongoing management of patient reimbursement HUB patient support programs.<br/>* Develop performance dashboards and interpret program related data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs.<br/>* Function as subject matter expert on patient reimbursement support services and collaborate cross functionally within the commercial organization to design and implement programs that support the company’s patient support objectives for inline and launching brands.<br/>* Champion integrated approach across teams to provide a superior service offering to internal and external customers.<br/>* Enhance the customer experience via benchmarking, customer feedback, auditing and active call monitoring.<br/>* Lead development and maintain SOPs and business rules related to all US patient support. Maintain program SOPs, exceptions processes, workflows, scripting, training and reports. Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget.<br/>* Drive development of company-wide processes and guidelines to support customer-focused objectives.<br/><br/>FISCAL MANAGEMENT<br/><br/>* Demonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors’ performance through appropriate metrics. Negotiate and executes contracts / SOWs and budgets for desired services.<br/><br/>Field Engagement and Issue Management<br/><br/>* Builds and maintains trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processes.<br/>* Works closely with Sales, Marketing & Market Access teams to ensure the successful execution of high-impact program strategies that support patients.<br/>* Responsible for communication and engagement strategies between field sales, marketing and reimbursement support partners to ensure awareness and escalation of reported issues and customer concerns.<br/>* Engages regularly with healthcare professionals to address concerns and drive ongoing and appropriate patient support experiences.<br/>* Develops solutions to effectively address issues/obstacles and ensures implementation and communication of best practices.<br/>* Responsible for related agency training in line with business objectives and with input where appropriate from marketing/sales/legal/compliance.<br/>* Develops and presents compelling plans and recommendations for management endorsement.<br/>INSIGHT GENERATION<br/><br/>* Identify and communicate strategic insights and trends in health plan coverage, competitive support offerings, healthcare reform, patient access and provider needs. Develop strategic recommendations and implementation plans for product patient support programs.<br/>* Support the annual brand planning process with data driven insights.<br/>* Analyzes the markets in terms of coverage and reimbursement issues impacting Novo Nordisk’s products, existing and emerging payer policies, competitive reimbursement landscape, trends, pricing, contracting strategies and potential barriers to provider and patient access.<br/><br/>CUSTOMER SUPPORT<br/><br/>* Acts as a key representative of Novo Nordisk to outside organizations and healthcare professionals concerning Patient Support Programs.<br/>* Attends key customer meetings to proactively remain up-to-date on changes and related needs for patient support.<br/>* Develops recommendations and implements approved program changes to ensure ongoing compliance, industry competitiveness and operational excellence.<br/>* Collaborates with internal and external stakeholders to ensure completion of data feed enhancement and mapping.<br/>* Lead brand team collaboration on promotional, patient awareness and web initiatives to ensure patients are aware of programs.<br/><br/>Physical Requirements<br/><br/>Approximately 30-40% travel required<br/>Additional Information Education, Experience, Knowledge and Skills<br/><br/>* 5-7 years’ pharmaceutical sales and/or brand management/marketing experience preferred. 2 or more years of customer service or related experience preferred.<br/>* Bachelor’s degree or equivalent experience required, MBA preferred.<br/>* In-depth knowledge of pharmaceutical manufacturer compliance requirements, patient confidentiality, product reimbursement and product access.<br/>* Ability to work on cross-functional teams and effectively represent the Patient Support Programs team.<br/>* Anticipates problems and roadblocks to avoid crisis management.<br/>* Budget and vendor management experience preferred.<br/>* Develops accurate short and long term plans, forecasting, and business analysis.<br/>* Ensures timely execution and follow-up. Meets deadlines.<br/>* Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required.<br/>* Planning, Execution and Follow-up – effectively prioritizes and spends time, and the time of others on what is important.<br/>* Strong interpersonal/communication skills.<br/>* Strong organization and analytical skills.<br/>* Strong written communication skills.<br/><br/>Department FIN - PATIENT SUPPORT<br/>Position Location US - Plainsboro, NJ<br/>City Plainsboro<br/>State/Provinces US - NJ
<br/><br/>At Novo Nordisk, we know that driving change on a global level and improving treatment outcomes for people with diabetes and other chronic diseases begins here at home. That's why we make an unmatched commitment to our employees, our families and our communities. That means outstanding rewards, industry-leading training programs, and an environment that supports you to achieve your goals at every level. It's all part of the Novo Nordisk Way. It includes our Vision and our commitment to the Triple Bottom Line principle – helping us find the right balance between compassion and competitiveness
<br/><br/>With a career at Novo Nordisk, you’ll feel a difference right from the start. It’s a sense of inspiration and mobility that comes from a shared belief in driving positive change for people, families, and communities everywhere. Congratulations on taking your first step!
<br/><br/><p class="eeo_desc">Novo Nordisk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.<br/><br/>
Novo Nordisk will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.<br/><br/>
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