Requisition ID 14843BR
Title Systems Analyst I
Job Category Information Technology
Job Description PURPOSE:
This role analyzes user requirements and designs new IT application solutions and/or enhancements to existing Siebel CRM application solutions in meeting new business needs and in solving business problems. This role possesses and applies a broad range of expertise of principles, methods, practices, standards, procedures and compliance requirements of Siebel Customer Relationship Management and Siebel Call Center business function in designing and developing IT solutions. In the support role of existing systems, this role provides knowledge, testing, documentation, Service Level management reporting. This role will be liaison with Operations support as well as provide training on the system use, and interfaces with business users in understanding and providing resolutions to the system related issues and discrepancies.
RELATIONSHIPS:
This position reports to the Associate Director, Application Development. The individual interacts with all levels of the business and collaborates with various individuals inside and outside of the IT organization.
ESSENTIAL FUNCTIONS:
ANALYZES & FULFILLS BUSINESS NEEDS
• Utilizes knowledge of the assigned business function to identify business needs and develop value-added solutions.
• Analyzes user requirements in detail and contributes to the development of detailed User Requirements and Functional Specification, defining the system capabilities along with accompanying data models and process models.
• Participates in the development of technical designs and specifications from functional specifications for systems of simple to moderate complexity; Develops URS, FRS, TDS, DFD, Test cases, Traceability Matrix and other design documents; Reconciles design models with business requirements; Designs application prototypes when necessary.
BUILDS RELATIONSHIPS & INFLUENCES KEY STAKEHOLDERS
• Provides counsel to business leaders and stakeholders regarding IT policies, solutions and initiatives.
• Delivers messages and presentation in a clear, confident manner.
• Assists the Project Manager in identifying the skills and resource required to implement the new system or to modify an existing system and in arriving at cost estimates and the timeline for the development and implementation efforts.
DEVELOPS & MAINTAINS SYSTEMS, APPLICATIONS & INFRASTRUCTURE
• Analyzes user requirements and develops functional specifications and configurations for systems.
• Recognizes opportunities to increase system and process performance and functionality.
• Designs, develops and executes test scripts to ensure the developed system(s) meet the technical and functional specifications; assesses and develops validation requirements; conducts functional testing, performance testing and integration testing; plans and coordinates user acceptance testing; documents the results of all tests.
• Develops training plan and approach, and coordinates training events.
UNDERSTANDS & APPLIES RISK MANAGEMENT PRACTICES
• Leverages knowledge of risk management standards for current processes, projects and systems.
• Ensures system design adheres to compliance requirements, SOX requirements and other technology standards both local and corporate.
• Integrates current risk management procedures into processes, projects and systems.
• Leverages Technology Principles, Knowledge & Practices Consults with and advises other application development staff on the system design aspects, business rules and processes and the use of various technologies, tools, standards, methods and best practices.
• Utilizes knowledge of relevant IT areas to recommend existing solutions to client needs.
• Applies IT knowledge to diagnose issues with applications and infrastructure.
• Primary responsibility for Siebel Administration and help desk level two support.
• Manages IT Vendors Manage relationship with Operations and 3Ci.
• Produce monthly Service Level Metrics and ensure KPI’s are attained.
• Develops regular project updates or reviews service level agreements and follows up on questions and concerns.
PHYSICAL REQUIREMENTS:
Approximately 5% overnight travel
DEVELOPMENT OF PEOPLE:
Not Applicable
KEY SUCCESS FACTORS: EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS:
• A BS Degree in Computer Science, Information Systems, Business Administration or other related field required. Relevant experience may be substituted when appropriate.
• A minimum of 4 years of relevant experience in Computer Science, IT, programming/systems analysis or other related experience required.
• Experience in Siebel administration, configuration and Siebel tools preferred.
• Demonstrates superior written and oral communication skills.
• Experience with GxP test case writing, and execution.
• Ability to program in Oracle SQL, Siebel VB, Script.
• Ability to lead a project in the development and implementation of processes and programs.
• Ability to provide technical solutions to a wide range of somewhat complex problems.
Department FIN - IT APPS DEV / COMMERCIAL FCNS (3)
Position Location US - Princeton, NJ
City Princeton
State/Provinces US - NJ
Degree Required Bachelor's Degree or equivalent experience
Percent Travel 0 - 10%
Title Systems Analyst I
Job Category Information Technology
Job Description PURPOSE:
This role analyzes user requirements and designs new IT application solutions and/or enhancements to existing Siebel CRM application solutions in meeting new business needs and in solving business problems. This role possesses and applies a broad range of expertise of principles, methods, practices, standards, procedures and compliance requirements of Siebel Customer Relationship Management and Siebel Call Center business function in designing and developing IT solutions. In the support role of existing systems, this role provides knowledge, testing, documentation, Service Level management reporting. This role will be liaison with Operations support as well as provide training on the system use, and interfaces with business users in understanding and providing resolutions to the system related issues and discrepancies.
RELATIONSHIPS:
This position reports to the Associate Director, Application Development. The individual interacts with all levels of the business and collaborates with various individuals inside and outside of the IT organization.
ESSENTIAL FUNCTIONS:
ANALYZES & FULFILLS BUSINESS NEEDS
• Utilizes knowledge of the assigned business function to identify business needs and develop value-added solutions.
• Analyzes user requirements in detail and contributes to the development of detailed User Requirements and Functional Specification, defining the system capabilities along with accompanying data models and process models.
• Participates in the development of technical designs and specifications from functional specifications for systems of simple to moderate complexity; Develops URS, FRS, TDS, DFD, Test cases, Traceability Matrix and other design documents; Reconciles design models with business requirements; Designs application prototypes when necessary.
BUILDS RELATIONSHIPS & INFLUENCES KEY STAKEHOLDERS
• Provides counsel to business leaders and stakeholders regarding IT policies, solutions and initiatives.
• Delivers messages and presentation in a clear, confident manner.
• Assists the Project Manager in identifying the skills and resource required to implement the new system or to modify an existing system and in arriving at cost estimates and the timeline for the development and implementation efforts.
DEVELOPS & MAINTAINS SYSTEMS, APPLICATIONS & INFRASTRUCTURE
• Analyzes user requirements and develops functional specifications and configurations for systems.
• Recognizes opportunities to increase system and process performance and functionality.
• Designs, develops and executes test scripts to ensure the developed system(s) meet the technical and functional specifications; assesses and develops validation requirements; conducts functional testing, performance testing and integration testing; plans and coordinates user acceptance testing; documents the results of all tests.
• Develops training plan and approach, and coordinates training events.
UNDERSTANDS & APPLIES RISK MANAGEMENT PRACTICES
• Leverages knowledge of risk management standards for current processes, projects and systems.
• Ensures system design adheres to compliance requirements, SOX requirements and other technology standards both local and corporate.
• Integrates current risk management procedures into processes, projects and systems.
• Leverages Technology Principles, Knowledge & Practices Consults with and advises other application development staff on the system design aspects, business rules and processes and the use of various technologies, tools, standards, methods and best practices.
• Utilizes knowledge of relevant IT areas to recommend existing solutions to client needs.
• Applies IT knowledge to diagnose issues with applications and infrastructure.
• Primary responsibility for Siebel Administration and help desk level two support.
• Manages IT Vendors Manage relationship with Operations and 3Ci.
• Produce monthly Service Level Metrics and ensure KPI’s are attained.
• Develops regular project updates or reviews service level agreements and follows up on questions and concerns.
PHYSICAL REQUIREMENTS:
Approximately 5% overnight travel
DEVELOPMENT OF PEOPLE:
Not Applicable
KEY SUCCESS FACTORS: EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS:
• A BS Degree in Computer Science, Information Systems, Business Administration or other related field required. Relevant experience may be substituted when appropriate.
• A minimum of 4 years of relevant experience in Computer Science, IT, programming/systems analysis or other related experience required.
• Experience in Siebel administration, configuration and Siebel tools preferred.
• Demonstrates superior written and oral communication skills.
• Experience with GxP test case writing, and execution.
• Ability to program in Oracle SQL, Siebel VB, Script.
• Ability to lead a project in the development and implementation of processes and programs.
• Ability to provide technical solutions to a wide range of somewhat complex problems.
Department FIN - IT APPS DEV / COMMERCIAL FCNS (3)
Position Location US - Princeton, NJ
City Princeton
State/Provinces US - NJ
Degree Required Bachelor's Degree or equivalent experience
Percent Travel 0 - 10%